KUMU. / SUPPORT
Here to help.
A question about alarms, tasks, or privacy? Write to us.
Sending an enquiry is voluntary. Its details are used to respond and handle your request; without necessary information we may be unable to help. Details and rights in our privacy policy
support@kumu.funPlease include your iPhone model, iOS version, and what happened. You do not need to send photos from the camera task.
You can use the same address for privacy questions.
For a child under 13, a parent or guardian should send the request. Please do not include the child’s name, photo or other unnecessary personal information.
Send an email ↗A few helpful answers
Use an independent backup for important wake-ups. Alarm operation depends on your device and settings; waking up is not guaranteed. Safe use information
Can I stop the alarm using iPhone controls?
Yes. iOS allows you to stop an alert through system controls. Kumu. schedules one-minute backup alarms 30 minutes ahead and renews that window while you complete tasks. If the app stays closed beyond that window, the backup sequence may end.
How does the photo task work?
Take a toilet photo with the camera for on-device recognition. Recognition is experimental. After three failed attempts, or if the camera or recognition is unavailable, you can switch to five alternative math problems.
Which devices are supported?
Kumu. is made for iPhone with iOS 26 or later. The update is now available on the App Store with Hebrew, English, Russian, Arabic and an in-app language picker: Hebrew, Russian or Arabic follows the phone’s primary language, with English for other languages. You can also choose a language manually.